One inbox for every
customer message.
Zero chaos.
Every WhatsApp DM, Instagram message, and Telegram chat lands in one real-time inbox. No more switching apps to find who said what — reply fast, track leads, and see your ad performance in one place.
No credit card required · 14-day free trial on Growth
Running a business shouldn't mean five open tabs.
Here's what scattered messaging actually costs you.
Messages scattered across four apps
WhatsApp here, Instagram there, Telegram somewhere else — you're switching tabs just to see who said what, and something always gets missed.
Slow replies kill sales
A customer who doesn't hear back in 10 minutes buys from the next shop. Without one inbox, conversations slip through the cracks every single day.
You're running ads blind
You spend on Meta ads but can't quickly see what's converting. Budget decisions become guesswork, and guesswork burns money.
Everything in one place
The operational inbox Nigerian SMEs open every morning — messaging, leads, and ad visibility, without the bloat of an ERP.
Unified inbox
WhatsApp, Instagram, and Telegram messages in one real-time inbox, threaded by customer — no tab-switching.
Lightweight CRM
Track leads, contacts, and conversation history without a bloated sales tool you'll never fully adopt.
Real-time WebSockets
Messages land the moment they arrive — no refresh button, no polling, no delay.
Ad performance at a glance
Read-only CPC, CPM, ROAS, and lead volume from your Meta ad accounts — no spreadsheets required.
Role-based access
Owner, admin, and staff roles so your team can help manage conversations without overstepping.
Official APIs only
WhatsApp Cloud API, Instagram Graph API, Telegram Bot API — no unofficial workarounds that risk account bans.
Up and running in three steps
Connect your accounts
Link WhatsApp Business, Instagram, and Telegram in a few clicks through official APIs. No developer needed.
Everything lands in one inbox
Every message from every channel flows into a single real-time feed, organized by customer.
Reply, track, and grow
Respond fast, keep leads organized, and check ad performance without leaving the app.
Built on official APIs only
No unofficial workarounds that put your account at risk of a ban. Every connection goes through official infrastructure — the WhatsApp Cloud API, Instagram Graph API, Telegram Bot API, and Meta Marketing API for ad insights.
WhatsApp Cloud API
Official messaging, no bans.
Instagram Graph API
DMs from your Professional account.
Telegram Bot API
Long-polling, zero per-message cost.
Meta Ads Insights
Read-only campaign performance.
Simple, transparent pricing
Start with a 14-day free trial on Growth — no credit card required.
Starter
For solo operators getting started with a unified inbox.
- 2 social profiles
- 1 team seat
- 30-day conversation history
- Unified inbox (WA + IG + Telegram)
- Basic lead tracking
- Real-time WebSocket delivery
Growth
For growing businesses that need a full team inbox. Most popular.
- 5 social profiles
- 5 team seats
- 90-day conversation history
- Everything in Starter
- Full CRM (stages, tags, canned responses)
- Ad insights dashboard
- Conversation assignment & RBAC
- WhatsApp message templates
- Priority onboarding
Enterprise
For teams managing multiple brands at scale.
- 15 social profiles
- Unlimited team seats
- Unlimited conversation history
- Everything in Growth
- Immutable audit logs
- 4-hour SLA response
All prices in Nigerian Naira (₦). Add-ons available for extra profiles (₦2,500/mo), seats (₦1,500/mo), and history extension (₦3,000/mo).
Frequently asked questions
Which messaging platforms do you support?
We support WhatsApp (via the official Cloud API), Instagram Direct Messages (via the Graph API), and Telegram (via the Bot API). All connections go through official channels — no unofficial workarounds that risk account bans.
Is there a free trial?
Yes — a 14-day free trial on the Growth plan with no credit card required. You get full access to every feature, and at the end of the trial you can choose a plan or let it expire. No charges, no surprises.
Which plan is right for my business?
Growth is our recommended tier for most Nigerian SMEs: up to 5 social profiles, 5 team seats, 90 days of conversation history, and full access to CRM, ad insights, and team roles. If you're a solo operator with one or two accounts, Starter works well. Larger teams with 10+ staff and multiple brands typically choose Enterprise for unlimited seats and API access.
How is this different from just using WhatsApp Business and Instagram apps?
The free apps work for a solo operator managing one or two conversations at a time. Once you have multiple staff, multiple channels, and customers expecting fast replies, switching between apps becomes the bottleneck. MerchantTech brings everything into one inbox with team assignment, CRM tracking, and ad visibility — it's the tool you graduate to.
What happens to my data? Is it secure?
We take security seriously. All OAuth tokens are encrypted at rest with AES-256-GCM. Every message access and account change is recorded in an immutable audit log. We are compliant with Nigeria's NDPA 2023 data protection regulations. Your data is yours — if you leave, you can export it.
Can I add more profiles or seats later?
Yes. You can purchase add-ons for extra social profiles (₦2,500/mo each), additional team seats (₦1,500/mo each), extended conversation history (₦3,000/mo), and priority support (₦5,000/mo). Everything is flexible — you're never locked into a plan that doesn't fit.
Built for trust
Official Meta APIs
No unofficial workarounds
AES-256-GCM
Encrypted tokens at rest
NDPA 2023
Nigeria data protection compliant
Immutable audit logs
Every action recorded
Stop losing customers in scattered chats.
Connect your accounts and see every conversation in one inbox today.